Quality Pledge
At Alex's Dry Cleaning Valet, we pamper your garments while we save you time. Our goal is to make doing your dry cleaning as easy as opening your front door. With our commitment to quality cleaning, customer service and quick pick up and delivery, we want you to feel just as well cared for as your clothes.
For over 25 years we have been the Bay Area’s favorite dry cleaner, exclusively referred to by top end designers and retailers.
What sets Alex’s apart (click item for more information):
Ingredients
| We use the highest quality materials to safely clean your clothes. Using the best products for cleaning your garments is similar to a chef using the best ingredients in his or her kitchen. It means that your garments last longer, they will smell great, they are crisp to the touch and they are generally happy! |
Cleanliness
| Our solvents are maintained in the purest conditions. Since we distill the solvents continuously, you can be sure that your garments will encounter crystal clear solvents. |
Environmental Stewardship
| Plastic, NO MORE We are now offering reusable garment covers called Reusa-bags to be used in place of all the plastic bags. Read more Our Dry Cleaning Solvent choice: Hydrocarbon is an environmentally and clinically safe chemical, a derivative of petroleum that allows high quality environmentally-friendly cleaning. In addition to being safe for the environment (including our employees, our neighbors and our city), it is also safe for your skin and your clothes. Laundry Detergent choice: Biodegradable, Phosphate free one shot detergent formulated exclusively for our facility. Made from Sodium per Carbonate also called Oxygen Bleach (vs. Chlorine Bleach), it is very gentle on fabrics and skin and doesn’t harm the environment. Wet Cleaning: A better choice Wet cleaning system is used when a garment would be better served by water cleaning. This is a form of Dry Cleaning using water with the special detergents imported from Germany, manufactured by Seitz Chemical GMBH. Recycling Hangers: We provide our customers with a free caddy so hangers can be stacked neatly and easily for returning to us and recycling Waste: The waste residue from the distillation process is handled by an environmentally approved waste hauler |
Fastest Service
| We offer same day service in Marin and Next Day service in San Francisco. We are to your wardrobe what FedEx is to packages. We want your clean clothes to be in your closet when you need them. |
Experience
| Our staff is highly trained and experienced not only in the art and science of cleaning, but they know each customer likes and dislikes as well. We pay them well, train them well, treat them like family and it shows. |
Customer Service
When you do business with Alex’s, not only you get your clothes cleaned, but you are also able to talk to us anytime. We listen, we return your phone calls, we care about your concerns, and we do our best to make sure you are completely satisfied. |
Courteousness
| The highest compliment we receive is when one of our customers ask us; “Are we your only customer? It sure feels like it”! Every customer receives the highest courteous service from every employee, and we treat each customer like kings and queens. |
Garment Tracking
All garments are tracked with the latest technology computer system, using bar codes, showing up to minute status and the history of each garment. |
GPS Tracking
| All deliveries are also tracked using our satellite GPS system. |
Open Door Policy
| Ever wonder if dry cleaning is really dry or not? Or what is so French about French laundry? Or why we are proud of our distilled and crystal clear solvents? We offer tours of our plant anytime you like. |
Other points to consider to doing business with any vendors:
- Recommendations and referrals from those who use a service they like – see our testimonial page
- Community involvement –see media page
- Business owners involvement – See about us
- Employees interest in providing the excellent service promise
- Handling customers issues and problems – testimonial page
